Policies + Guest Agreements

Welcome to The Lounge! We are dedicated to providing an exceptional, elevated experience for every guest. To help our studio run smoothly and to respect the time of both our providers and our clients, we kindly ask that you review our studio policies below prior to booking.

Belonging at The Lounge: Our Inclusivity Commitment

At The Lounge, we believe that beauty and wellness belong to everyone. We are deeply committed to cultivating an inclusive, safe, and affirming environment where individuals of all races, ethnicities, gender identities, sexual orientations, ages, abilities, and backgrounds feel not only accepted, but truly celebrated.

We celebrate your individuality, honor your unique journey, and are proud to be a space where you can show up exactly as you are.

Our approach to care: education over commission

At The Lounge, your trust and safety are our highest priorities. To ensure you always receive objective, authentic care, our providers are paid a high, stable hourly wage and do not earn commission on services or product sales.

We believe in standard-of-care education, not high-pressure sales tactics. When our team recommends a treatment or a medical-grade skincare product, they do so out of clinical confidence and a genuine desire to support your goals rather than a need to hit a sales quota. We are here to empower you with knowledge, leaving you entirely in control of your aesthetic journey.

Cancellation & No-Show Policy

We understand that life happens and schedules change! If you need to cancel or reschedule your appointment, we require a minimum of 24 hours' notice.

Our providers dedicate focused, one-on-one time to every client. Because dedicated time slots are held exclusively for you, last-minute changes prevent us from opening up the schedule to clients on our waitlist.

• 24-Hour Notice: Please notify us at least 24 hours prior to your scheduled time if you need to adjust or cancel your appointment.

• Late Cancellations & No-Shows: Cancellations made within 24 hours of your start time, or missed appointments without notice, will incur a $150 fee.

Privacy & Your Health Information

Your privacy is incredibly important to us. The Lounge strictly adheres to all HIPAA compliance guidelines to ensure your personal health information, medical history, and treatment records are kept completely secure and confidential.

Refer a friend!

Give $50, Get $50! When you refer a friend, they will get $50 off their first treatment, and you will get a $50 credit in your account as soon as their appointment is complete. Please note that referral bonuses cannot be applied toward discounted "Model" appointment types, such as the "Tox Model" appointments in our Injector Launchpad training program.

Frequently Asked Questions

What if I need to change my appointment before the 24-hour window?

No problem at all! If you reschedule outside of the 24-hour window, your deposit automatically moves with your appointment to the new date and time. If you are unable to reschedule your appointment via your patient portal or appointment confirmation, please contact our office at (541) 236-2282. 

What if there is an emergency and I can’t make it to my appointment? 

Please don’t worry! If you have an emergency and miss your appointment, please reach out to our office to reschedule once things have settled down for you. 

I am a member of Club Tox. What does my birthday discount go towards?

Your $50 birthday month discount goes towards any additional service. The birthday discount cannot be applied to your tox appointments or towards package purchases.